Quality

I'm reading a pretty good book on quality improvement in health care called "The Best Practice" by Charles Kenney (2008). He states some QI principles filtered down from an old Toyota QI guru, W. Edwards Deming. Here are some, abridged and revised:

• Create a statement and sense of the purpose and aims of the company.
• Build quality into the product through the production process.
• Discount the value of price as the sole motivator; instead, enable long-term customer and vendor relationships based on loyalty and trust.
• Work constantly to improve quality and productivity.
• Value and reinforce on-the-job training.
• Drive out fear; create trust.
• Strive to reduce personnel conflicts.
• Enable employees to claim pride of workmanship.
• Include everyone in the company in every major transformation.